Hi sobryant. I'm going to try to address a few of your questions in the above discussions. We do have instructors for each course. There are also tutors available. We have a staff of tutors that are available, so you may not receive the same tutor more than once. In some cases you will. It completely depends on the course the assignment in question as each tutor has a specific area in which they specialize.
Grading for hand written assignments does take 7 to 10 business days. In most cases it does not take nearly this long, however we ask that students allow 7 to 10 business days as each class load is different as far as students. We have to give the instructors time to read and properly grade each assignment. This makes it fair for everyone.
All of our materials are up to date. There may be some textbooks that may not appear updated when in fact they are. When we update materials we check with the publishers to see if the material in the text have changed any. If they have not, we keep the older versions as the costs would be much higher for the new textbooks. In this case, the reading assignments remain the same. If the reading assignments in the new version of the textbooks are completely different, we will then update and send our students the most up to date version of the text.
Hopefully that helps address some of your concerns. Please let us know if you have any additional questions.
Steph