We do apologize regarding the lack of response. For future references, be sure to post under the Student Help Desk area. That is where we address all questions. To post, hover your mouse over the "Support" tab. There will be another option listed for "Student Help Desk".
After reviewing your account, we do see that you have been speaking with another representative via email. There was an email sent from Stephen today. If you have any additional questions, please let us know under this thread or under the Not authorized to view the specified space 2035 area. We will follow up with you as soon as possible. Have a great day!